Store policies & FAQ
Wax Melt Usage & Safety
Wax melts are designed to be used in a tealight burner or electric wax warmer with a bulb of 35w or higher. A traditional tea light burner will give the best performance.
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The burner well should not be filled to the top with wax.
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Do not move your burner whilst it is in use as the wax and burner will be hot.
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Do not add water or other oils to the burner.
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Use unscented tea lights. We recommend a good quality 4 hour tea light. Once the tea light as finished, let the wax reset and you can pop another one under and re light.
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If using a wax melt warmer that is less that 12cm in height then we recommend using a 2hr tealight. Ideally the distance from tealight to top of the burner should be 6cm to stop the burner from over heating & the melt fragrance from burning off too quickly.
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Keep out of the reach of children & pets.
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Harmful if swalled - DO NOT EAT
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Simply snap off one chunk of your snap melt wax bar and pop it on the top of your burner. Light a good quality unscented tea light and pop inside the burner and sit back relax and enjoy the beautiful scent flow through your home.
What is your return policy?
If you are not entirely happy with your purchase, we will gladly accept returns up to 21 days after receiving your order.
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Please email us with your name, phone number and order number and we will be in touch within 24 hours.
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Goods must be returned in their original packaging and in a resellable condition within 21 days of receipt for an exchange or refund.
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We recommend keeping a proof of postage until we have your returns.
What are the payment options?
We accept payments by all major debit & credit cards, Paypal & Clearpay.